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    How to Create a Customer Focused Culture

    Date: September 29, 2021, 12:00pm
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    How to Create a Customer Focused Culture

    Presented by:
    Erin Cox, Trainer and Facilitator, American Management Association

    September 29th @ 1:00 PM ET

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    Organizations must create a culture where employees feel valued and appreciated. The key to great customer service and support is the people who deliver it. This webcast will reveal a proven method to create a consistent culture where employees feel empowered for meeting and exceeding customer expectations–creating a more profitable business.

    Key takeaways:

    • Three factors that create strong motivation in an individual
    • The right way to reward employees when they have done a great job
    • How to create a motivational climate

    Can't attend the live webcast? Register anyway to access the recording.
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    This webcast is preapproved for one HRCI® Credit and
    and you may submit it for one SHRM-CP® or SHRM-SCP® credit.


    HRCI 2021 Approved Provider


    HRCertification Institute's® ( official seal confirms that meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®. HRCI is our preferred partner and if you join us live, we’ll email you the code and place it in your account. If you view the archived webcast, click the ‘receive credit’ box to add your code to your account. The programs also meet recertification credit standards set by SHRM, but candidates must manually enter their activity into their records.